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Normally, three members of staff were ample to handle new account business, but obviously were inadequate now.
Edwina could see Tottenhoe on the far side of the bank and called him on the intercom.She instructed, "Use more desks for new accounts and take all the staff you can spare to man them."
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Tottenhoe grumbled in reply, "You realize we can’t possibly process all these people today, and however many we do will tie us up completely.""I’ve an idea," Edwina said, "that’s what someone has in mind.Just hurry the processing all you can."
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First, an application form called for details of residence, employment, social security, and family matters.A specimen signature was obtained.Then proof of identity was needed.After that, the new accounts clerk would take all documents to for approval and initialing.Finally, a savings passbook was made out or a temporary checkbook issued.Therefore the most new accounts that any bank employee could open in an hour were five, so the three clerks presently working might handle? a total of ninety in one business day, if they kept going at top speed, which was unlikely.
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Still the noise within the bank increased.It had become an uproar.
A further problem was that the growing mass of arrivals in the central public area of the bank was preventing access to tellers’ counters by other customers.Edwina could see a few of them outside, regarding the milling scene with consternation.While she watched, several gave up and walked away.Inside the bank some of the newcomers were engaging tellers in conversation and the tellers,?having nothing else to do because of the melee, chatted back.Two assistant managers had gone to the central floor area and were trying to regulate the flood of people so as to clear some space at counters.They were having small success.
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She decided it was time for her own intervention.
Edwina left the platform and a railed-off staff area and, with difficulty, made her way through the milling crowd to the main front door.
A.Yet she knew however much they hurried it would still take ten to fifteen minutes to open any single new account.It always did.The paperwork required that time.
B.But still no hostility was evident.Everyone in the now jam-packed bank who was spoken to by members of the staff answered politely and with a smile.It seemed, Edwina thought, as if all who were here had been briefed to be on best behavior.
C.A security guard directed him, "Over there for new accounts." The guard pointed to a desk where a clerk?a young girl?sat waiting.She appeared nervous.
The big man walked toward her, smiled reassuringly, and sat down.
Immediately a press of others moved into a ragged line behind him, waiting for their turn.
D.Even leaning close to the intercom, it was hard to hear above the noise.
E.Even tripling the present complement of clerks would permit very few more than two hundred and fifty accounts to be opened in a day, yet already,?in the first few minutes of business, the bank was crammed with at least four hundred people,?with still more flooding in, and the line outside, which Edwina rose to check, appeared as long as ever.
F.Obviously someone had alerted the press in advance, which explained TV camera crew outside.Edwina wondered who had done it.
Part CAnswer questions 1-10 by referring to the comments on 3 different cars in the following magazine article.Note: Answer each question by choosing A, B or C and mark it on ANSWER SHEET 1.
SECTION IV Writing
You have read an article in a magazine with the following statement in it.Write an article for the same magazine.You should use your own ideas, knowledge or experience to generate support for your argument and include an example.You should write about 250 words.Write your article on ANSWER SHEET 2.
"Economic development will inevitably generate industrial waste which in turn will cause pollution to the living environment.Economic prosperity and a clean environment can not coexist.You have to make a choice between the two."
To what extent do you agree with the statement?
Oral Test(For examiner)
Part A: Self-introduction (This task will take about 2 minutes.)Interlocutor:Good morning (afternoon/evening).Could I have your mark sheets, please? Thank you.(Hand over the Assessor.)My name is … and this is my colleague….He/she is not going to ask you any questions, but he/she is just going to be listening to us.So, your name is … and …? Thank you.First of all we’d like to know something about you, so I’m going to ask you some questions about yourselves.(Begin with candidate A, then move on to candidate B) Now (say the name of the candidate and ask the questions).
Home Town
· Where are you from?
· How long have you lived there?
· What’s it like living there?
· How does your home town compare with (place where candidate is currently living)?
· Well, that’s interesting.