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    EXAMINATION 1999 FOR BUSINESS FIRST LEVEL

　　Instructions to Candidates

　　(a) The time allowed for this examination is 2 hours.

　　(b) Answer all 4 questions.

　　(c) Use the spaces provided in the combined question and answer booklet to complete the answers. If more space is needed for answers or rough notes, use the supplementary sheets provided and secure them inside your booklet with your name and candidate number clearly written on each sheet. Rough notes should be clearly crossed through.

　　(d) Credit will be given for correct spelling, punctuation and grammar.

　　(e) Adequate and appropriate communication is required rather than a particular number of words.

　　(f) When you finish, check your work carefully.

　　(g) The use of standard English dictionaries and cordless non-programmable calculators is permitted. Candidates whose first language is not English may use a bilingual dictionary.

　　ENTER DETAILS BELOW

　　CANDIDATE'S NAME IN FULL

　　as it is to appear on the certificate IDENTITY CARD NUMBER…………

　　Subject Code Number…………1041……………

　　Candidate's Number……………...…….Centre Code….....………………

　　Full Private Address…………………………….....……

　　………………………………….Postcode………………

　　Centre Name and Address……………………………………………

　　STATE HERE THE NUMBER OF ADITIONAL SHEETS HANDED IN

　　QUESTION 1

　　Situation: Your department is responsible for the ordering and issuing of stationery supplies to employees in your organisation. The Accounts Manager has recently pointed out the rising costs of stationery used. He suspects that employees are being wasteful, and wants you to take some action to reduce the amounts.

　　Task: Write a memo to all company staff. Give details of the Account Manager's complaint, and stress the need for economy and careful use of stationery items. You need to tell them that you will shortly discuss with other department heads the introduction of new guidelines for stationery requisition.

　　Lay out your answer as a memo, in the space below, make up any necessary details.

　　(30 marks)

　　MEMORANDUM TO

　　FROM DATE

　　SUBJECT

　　QUESTION 1 CONTINUED

　　You may continue writing here:

　　QUESTION 2

　　Situation: Your company is considering a healthcare package for all employees ana you have been asked to look at a number of options.

　　Task: Read the information on Tip-Top Health Insurance on the page opposite, then say whether the following statements are TRUE or FALSE. Then quote the words or phrase that support your answer. Do not write more than 6 words for each answer. You will lose marks for irrelevant information.

　　Write your answers on the lines marked A.

1 Only rich people can afford private healthcare.

　　A ___________________________________________________________

　　2 Every sixth year with Tip-Top is automatically free.

　　A ___________________________________________________________

　　3 Tip-Top's budget policy covers all medical expenses.

　　A ___________________________________________________________

　　4 Tip-Top is Britain's oldest health insurance company.

　　A ___________________________________________________________

　　5 A recent poll showed Tip-Top to be the equal of other companies.

　　A ___________________________________________________________

　　6 With Tip-Top you may not get quick treatment or the doctor you want.

　　A ___________________________________________________________

　　7 At Tip-Top hospitals friends can come and see you when they like within reason.

　　A ___________________________________________________________

　　8 Tip-Top insurance does not apply outside your home country.

　　A ___________________________________________________________

　　9 The Gold Scheme has no equal, but Silver is the scheme chosen most often.

　　A ___________________________________________________________

　　10 To find out about an illness you must visit a hospital or see a doctor.

　　A ___________________________________________________________

　　(30 marks)

　　QUESTION 2 CONTINUED

　　TIP-TOP HEALTH INSURANCE

　　If any member of your organisation needed urgent medical treatment, do you know what would happen? Would you be sure of getting treatment for your employee as fast as you would like, or would you lose time and production through a long absence from work?

　　With the benefit of Tip-Top Health Insurance you can be certain of fast, first-class treatment at a hospital of your choice. And you can also choose the doctor you want. Your employee would have a comfortable private room. Friends and family would be able to visit more freely, BECause the visiting hours in out group of hospitals are more flexible and convenient.

STAFF TRAINING RECORD （Days each year）

SALES

Tony Hart

Jill Pike

May Wilson

Duncan Kyle

Val Booth

WAREHOUSE

Mel Bailey

Graham Chesters

WORKSHOP

Heidi Heimstadt

Stuart Simpson

Anna Socic

CLERICAL

Tony Harrison

Norma Wood

Rikki Helsing

Zuber Patel

MANAGEMENT

Paul Fox

Jerri Casals

TOTALS

　　QUESTION 4

　　Situation: You are visiting Suncare Ltd. Your firm is considering placing a large order with them and your manager has asked you to check the quality of their organisation.

　　Task: Use the information below (which is part of your conversation with Peter Corrie, the Joint Managing Director of Suncare Ltd) and complete the Staffing Organisation Chart printed on the page opposite.

　　“Well, as you can see, there are two of us at the top, myself and Jane Kovak. I look after the Sales and Marketing sides, as well as Production Research. All the Staff Training, Accounts and Personnel issues are handled by Jane. There's a manager for each of the six areas – lvan Korda does Sales, and his Marketing colleague is Denise Woodley. Production Research is in the hands of Miss Tanya Lowe – we only appointed her last week.

　　We should have an assistant for each departmental area, but we're one short at present. Craig Loftus is in Sales and Siobhan Mckenna is in Production Research. We hope to replace Helen Sparks in Marketing early next week.

　　Jane and I also have a Personal Assistant each; mine is Ursula Stein, and Julie Stableford helps Jane.

　　Jane's three managers are Ben Schweik in Training, Carmen Velasquez in Accounts, and, let me think… oh yes, Chris Penn is the third. Their assistants are Paul Robey (for Carmen), Danielle Lefevre in Personnel, and Dan Lyons.

　　Both teams, Jane's and mine, have the services of two Secretarial Assistants to each team. Linda Fellows works for my team, and her sister Karen for Jane’s. They share the work with Tina Glass and Ava Merrill. Ava completes my team“

　　Complete the Chart. (20 marks)